Frequently Asked Questions

How long is your processing time?

Processing time on pre-designed prints is about 1 - 8 days.
For custom orders, processing time can take about 2 - 10 days depending on the design.

How long does shipping take?

Our prints are usually shipped within 2 - 7 days of processing. Please contact us immediately if you encounter a problem with a lost item, or if your item is taking longer than expected.

Where can I find your size chart?

Each item in our shop has its own individual size chart. You will find it in the product images section along with wash & wear details.

Can I request a custom design?

Of course!

Check out all of our custom tees here:
https://www.etsy.com/shop/ParkLanePress?section_id=25587891

Don't see what you'd like? You can either send us an email with a pre-made design or logo, or work together with us to create exactly what you need.
Email us at hello@theparklanepress.com to get started.

Where do your products come from?

All of our products are designed, printed, and shipped from the USA.

How can I contact you?

Send us an email at hello@theparklanepress.com or send us a direct message through Etsy! We will get back to you ASAP!

Why don't you accept returns, exchanges, or cancellations?

Due to the nature of our shop, we are not able to accommodate returns, exchanges, or cancellations. We work with multiple printing companies as we simply do not have the equipment to print our tees. If you absolutely must cancel an order, please contact us within 24 - 48 hours of your order. We cannot promise a cancellation will occur, but we will try our best to make it happen.

Can I request expedited shipping on my order?

All orders automatically receive expedited shipping, unless otherwise noted. If you need overnight shipping you can find the option upon checkout!

My package is lost, can you contact UPS or give me a refund?

No, I cannot issue refunds or contact your mail carrier for you. I have no control over the mail system or package delivery. Once the item leaves my hand I am no longer responsible for what happens to your package.